Privacy Policy

Last updated: January 1, 2026  ·  Alexor Solutions LLC

1. Introduction

Alexor Solutions LLC ("Alexor," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI voice receptionist services and visit our website at alexor.ai.

2. Information We Collect

We collect the following categories of information:

• Business information: Company name, contact name, email address, phone number, and billing information provided during onboarding
• Call data: Audio recordings, transcriptions, and metadata from calls handled by your AI agent
• Caller information: Phone numbers and any information callers provide during interactions with your AI agent
• Usage data: Call volumes, call durations, feature usage, and performance metrics
• Technical data: IP addresses, browser type, and device information when you access our web platform

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Services
• Process payments and manage your subscription
• Train and optimize your AI agent based on your business needs
• Generate call transcripts, summaries, and analytics reports
• Send service-related communications and updates
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Call Recording Disclosure

Our AI agents may record phone calls for transcription and quality purposes. You are responsible for ensuring that all parties to calls handled by your AI agent receive any legally required disclosures about recording. Alexor provides configurable disclosure prompts to assist with this requirement.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Third-party vendors who help us operate the Services (e.g., cloud infrastructure, payment processors, telephony providers), under confidentiality obligations
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your account data for as long as your subscription is active and for a reasonable period thereafter. Call recordings and transcripts are retained for 90 days by default; longer retention is available on request. You may request deletion of your data at any time by contacting us.

7. Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at hello@alexor.ai.

9. Cookies

Our website uses essential cookies to operate properly and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hello@alexor.ai or write to: Alexor Solutions LLC, Privacy Inquiries.