How we handle your information.

Effective date: April 13, 2026 / Last updated: June 23, 2026

Short version: We collect information you give us (like your name, email, and phone number when you book a demo) and, for clients, information about the calls our AI handles on your behalf, including call recordings and transcripts. We use it to provide and improve the service. We don't sell your personal information. You have rights to access, correct, or delete your data. Just ask.

This Privacy Policy describes how Alexor Solutions LLC, operating the brand Alexor AI ("Alexor AI," "we," "us," or "our"), collects, uses, shares, and protects information in connection with our website at alexor.ai and the services we provide, including AI voice receptionist and call-answering services, appointment booking, lead follow-up, and related products (the "Services").

We've tried to write this in plain English. If anything is unclear, email us at [email protected].

1. Information We Collect

Information you provide to us

Book a demo or submit a form on our website (via our scheduling tool): your name, email address, phone number, business name, and any notes you include.
Email or call us directly: the contents of your message, your email address or phone number, and any attachments or recordings.
Become a client: business information needed to configure your AI agent (services, hours, FAQs, scripts), and billing details (processed by our payment processor. We never see or store your full card number).

Call data we process on your behalf

When you are a client, our Services answer and place phone calls on your behalf. In doing so we may process call recordings, transcripts, caller phone numbers, call times and durations, and the content of conversations. This data is processed to deliver the Services to you (answering, booking, follow-up, analytics) and is associated with your account. See "Call Recording and Monitoring" below.

Information we collect automatically on our website

Device and browser information (type, operating system, language)
IP address and approximate location (derived from IP, city-level)
Pages viewed, time on page, referring URL, and interaction events
Cookies and similar technologies (see "Cookies" below)

2. How We Use Your Information

Provide, configure, and operate the AI receptionist and related Services
Respond to your inquiries and schedule and conduct demos and onboarding
Answer calls, book appointments, and send follow-up messages on your behalf
Process payments and manage our business relationship with clients
Generate call analytics and reports for your account
Improve our models, prompts, and Services (using de-identified or aggregated data where practical)
Send service-related and, with consent or legitimate interest, marketing communications (unsubscribe any time)
Protect against fraud, abuse, and unauthorized access, and comply with legal obligations

SMS messaging from Alexor AI. If you provide your phone number, for example by requesting a demo or call-back on our website, you consent to receive text messages from Alexor AI related to your request, such as a link to book a demo and related follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

3. Call Recording and Monitoring

Our Services involve answering and, where enabled, recording and transcribing phone calls on your behalf. As our client, you are responsible for providing any notices and obtaining any consents required from your callers under applicable law, including state two-party (all-party) consent recording laws and the Telephone Consumer Protection Act (TCPA) where it applies. We provide configurable call-disclosure and recording settings to help you meet these obligations, but you are responsible for how the agent is configured and used.

4. How We Share Your Information

We do not sell your personal information. We share information only with service providers and subprocessors who help us run the Services, for example hosting and infrastructure, telephony and voice-AI providers, payment processing, scheduling tools, web analytics, and other service providers, as well as for legal and safety reasons, in a business transfer, or with your consent.

Text messaging and mobile opt-in. The mobile phone number and SMS opt-in consent you provide will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. We share mobile information only with the subprocessors that help us deliver the messaging, for example our SMS and telephony provider, and only as needed to send the messages you requested.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to make our site work, remember your preferences, and understand how our site is used. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Data Retention

We keep your information only as long as we need it, or as required by law. Call recordings and transcripts are retained for the period needed to provide the Services and your account history, and can be deleted on request subject to legal and contractual limits. Client records are typically retained for the duration of the engagement plus seven (7) years for tax and accounting purposes. Marketing inquiry records are typically retained for up to three (3) years after last contact.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS), access controls, and vetted service providers. No system is 100% secure. If you believe your interaction with us is no longer secure, email [email protected].

8. Your Rights

California residents (CCPA / CPRA)

You have the right to know what personal information we collect and how we use and share it, to request a copy, to request correction or deletion (subject to legal exceptions), to opt out of the "sale" or "sharing" of personal information (note: we don't sell your information), and not to be discriminated against for exercising these rights.

EU/UK residents (GDPR)

You have rights of access, rectification, erasure, restriction, objection, and data portability. Our legal bases are typically performance of a contract, legitimate interests, consent where required, and legal obligations. For call data processed on behalf of a client, the client is generally the controller and we act as a processor.

How to exercise your rights

Email [email protected]. We'll respond within the time frames required by applicable law (typically 30 to 45 days). We may need to verify your identity first.

9. Children's Privacy

Our Services are intended for business use and are not directed to children under 16. We don't knowingly collect personal information from children.

10. International Users

We're based in the United States. If you access our Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page.

12. Contact Us

Alexor Solutions LLC (Alexor AI)
2108 N ST #4566
Sacramento, CA 95816
United States
Email: [email protected]